Shipping policy

Shipping*

Same Day Local Delivery

Same Day Local Delivery is only avaialable in Toronto and surrounding area!

Order online and place your order by 4:30 p.m., and you will get your order the same day at home(excluding holidays and extreme weather)

We have professional delivery team to take care of your orders, and you will be qualified for free delivery as long as you order over $59 in total after discounts and before taxes. 

*Note: Bulk orders and oversize orders may not be able to be delivered at the same day

*Note: there may be extra charge if there is a delivery failure caused by wrong delivery information you put in our system when you make a purchase

Carrier Shipment*

Ontraio $59 before tax/after discount Free Shipping, otherwise $7.99 flat rate.

Quebec $79 before tax/after discount Free Shipping, otherwise $7.99 flat rate.

For other provinced in Canada, we do not have free shipping policy. However, we do offer real time carrier shipping rate, and all the shipping cost will be calculated automatically according to the destination address.

*Canada Post is the default shipping carrier

*There may be an extra charge for oversized products

*For secutity reason, we will request signature for orders which exceed $200 before tax

*Note: there may be extra charge if there is a delivery failure caused by wrong delivery information you put in our system when you make a purchase

Shipment to USA

We don't provide shipping service to USA

Pick up

Pet parents can simply choose the "PICK UP" option at checkout, and quickly and easily collect their purchases in the selected address. It takes around 2 hours to have your items ready to be picked up.